Office Policies

Scheduling Appointments

To schedule an appointment, please call our office Monday-Friday between 9:00 am and 5:00 pm. Our appointment staff may ask you about the nature of your visit in order to book the most appropriate appointment for you.

Canceling Appointments

If you need to cancel or reschedule your appointment, please call us as soon as possible. This will allow another patient to use your appointment time.  We request cancellation by 4pm on the business day prior to your appointment to avoid a no show fee of $40.

Late Appointments

Please make every effort to be on time for your appointment.  We respect the time of our patients and our providers strive to stay on schedule so that you don’t have to wait long.  If you arrive late for your appointment, we will try to fit you in as best we can. However, you may be asked to wait or on occasion, be asked to reschedule your appointment.

Emergencies

For our patients who are experiencing urgent medical problems, same-day appointments are usually available. For medical emergencies outside of office hours, a health care provider is on call at all times and can be reached by calling our office.

Please do not call the emergency line if you are not having an urgent medical problem and can wait until normal business hours.

We do not refill prescriptions or birth control pills via the emergency line.

If you are experiencing a serious or life-threatening emergency, dial 911.

Medical Records

You are entitled to copies of your medical records, whether for yourself or another medical provider. You will need to sign a medical records release authorization (click here), which you may fax, mail or drop off to our office.  Our office will then provide a copy of your records in a timely manner for a nominal fee of up to $15 to cover costs.

Prescriptions

Prescription refills are processed only during our normal office hours. If you would like to order your prescription through a mail order pharmacy, you can obtain a mail order form from your insurance provider’s website. Mail or fax the completed form, along with the written prescription from your practitioner directly to your mail order pharmacy.

Payments

Co-payments are due at time of service.  At your first appointment, we kindly request that new patients complete a credit card authorization form (click here), which may be used to cover balances of charges not paid or covered by your insurance.

Pregnancy Disability Forms

Check with your Human Resources Department what type and amount of maternity leave your company offers.  Some employers allow maternity disability to start two weeks before the due date while others expect women to work until their due date.  Standard postpartum leave is six weeks following a vaginal birth and eight weeks after a cesarean delivery.  If your employer has more than 50 employees, they are obligated by Federal law to offer you additional unpaid parental leave for another three months.

Forms to apply for pregnancy disability leave are available through your human resources department. To apply for disability leave, please complete the patient sections of your forms and bring them to our office along with explicit instructions on there they are to be sent. You must also complete a medical records release form (click here) authorizing us to release your medical information. One of our Registered Nurses will complete your disability forms and submit them to the appropriate address. We charge a $20 fee for this service.